This “Return, Refund, and Right of Withdrawal Policy” applies to automotive accessories and vehicle decoration products purchased via www.carmodnest.com and forms part of the terms governing purchases from Carmodnest.
Carmodnest sells products to customers within Europe and handles returns and refunds in accordance with applicable Belgian and European consumer laws.
1. Right of Withdrawal
For purchases made by consumers via the Carmodnest website, consumers generally have a statutory right to withdraw from the contract within 14 calendar days without giving any reason.
For goods, the withdrawal period generally begins on the day the consumer (or a third party other than the carrier and indicated by the consumer) takes physical possession of the goods.
To exercise the right of withdrawal, the customer must communicate their decision to withdraw to Carmodnest within the applicable 14-calendar-day period.
Withdrawal requests should be sent to:
Email: director@carmodnest.com
Customers should provide the following information:
Order number;
Name used when placing the order;
Email address associated with the order; and
A clear statement indicating the customer’s wish to withdraw from the purchase.
Customers may also use any legally recognized written statement of withdrawal.
2. Return Address
If a physical return is required under this policy, the return address is as follows:
Carmodnest Return Address:
Customers should contact Carmodnest before shipping items back to confirm the relevant return instructions.
Sending items to an address other than the designated return address may result in delays in processing the return.
3. Return of Goods After Withdrawal
After notifying Carmodnest of the withdrawal, the customer must return the goods without undue delay and, in any event, no later than 14 calendar days from the day the decision to withdraw was communicated (unless applicable law specifies a different timeframe).
Customers may handle the goods to the extent necessary to establish the nature, characteristics, and functioning of the goods.
If the customer’s handling of the goods goes beyond what is reasonably necessary for this purpose, the customer may be held liable for any diminished value of the goods, to the extent permitted by applicable law.
4. Return Costs
If a customer exercises their statutory right of return (right of withdrawal), they generally bear the direct costs of the return, provided that Carmodnest has informed the customer of this obligation prior to the completion of the transaction.
If the goods are defective, damaged, or do not conform to the sales contract, relevant statutory remedies and rules regarding the allocation of costs shall apply.
5. Refunds After Return
When a customer validly exercises their right of return, Carmodnest will refund the amounts received in accordance with applicable law.
Refunds generally include the costs associated with the standard delivery method originally selected by the customer; however, if the customer chose a more expensive delivery method, Carmodnest is not required to refund the additional costs incurred, to the extent permitted by applicable law.
Upon being notified of the customer’s intention to return the goods, Carmodnest will process the refund without undue delay (and no later than 14 days) in accordance with applicable law.
For the return of physical goods, and to the extent permitted by applicable law, Carmodnest may withhold the refund until the returned goods are received or until the customer provides proof that the goods have been shipped back (whichever occurs earlier).
Refunds will generally be issued via the payment method used for the original transaction, unless the customer expressly agrees to an alternative method and such method complies with relevant legal requirements.
6. Payment Methods
Orders placed via Carmodnest may be paid for using the payment methods offered at checkout, including:
Visa;
Mastercard;
American Express;
Apple Pay;
Google Pay; and
Other digital wallet payment methods displayed at checkout.
The payment methods available for specific orders may depend on the customer’s location and the payment options shown at checkout.
In the event of a refund, Carmodnest will process it in accordance with the applicable payment method and legal requirements.
7. Damaged Goods
If goods arrive damaged, the customer should contact Carmodnest via email as soon as reasonably possible:
Email: director@carmodnest.com
The customer should provide:
Order number;
Description of the damage; and
Clear photos showing the condition of the goods and, if applicable, the outer packaging.
If the photos and order information are sufficient to confirm the issue, Carmodnest may process a refund or replacement without requiring the return of the damaged goods.
In such cases, the customer may only need to provide photos and the relevant order information.
If additional reasonable information is required to assess the issue, Carmodnest may request further details.
Nothing in this section limits the customer’s mandatory statutory rights regarding defective, damaged, or non-conforming goods.
8. Defective or Non-Conforming Goods
If goods are defective or do not conform to the sales contract, the customer should contact:
director@carmodnest.com
The customer should provide the order number and a description of the issue, along with photos where appropriate.
Depending on the circumstances and applicable law, the customer may be entitled to statutory remedies, such as requiring the goods to be brought into conformity, replacement of the goods, an appropriate price reduction, or rescission of the contract.
If circumstances allow for a refund or replacement without the actual return of the goods in question, Carmodnest may process the appropriate remedy based on the information provided by the customer.
Statutory rights regarding defective or non-conforming goods are independent of the 14-day right of return (right of withdrawal).
9. Statutory Warranty for Consumer Goods
For new consumer goods sold in Belgium, consumers generally benefit from a two-year statutory warranty against non-conformity under applicable Belgian law. This statutory warranty is a legal obligation and cannot be excluded or limited by contract. If the product is defective or does not conform to the sales contract, Carmodnest will address the matter in accordance with applicable statutory remedies.
The customer’s statutory warranty rights remain valid regardless of whether they have exercised their separate 14-day right of return (right of withdrawal).
10. Refunds for Delayed or Lost Deliveries
Carmodnest typically ships from Belgium using priority delivery services such as DHL, FedEx, or UPS.
The standard delivery timeframe for shipments from Belgium is approximately 5 to 12 business days.
Tracking information may be sent to the email address provided by the customer at checkout during key stages, such as dispatch, arrival at logistics hubs, transit within the delivery network, and local delivery.
If the delivery time exceeds the standard timeframe, customers may contact:
director@carmodnest.com
Carmodnest may inquire about the shipment status with the relevant carrier.
Upon verification of the circumstances, and where appropriate and consistent with the customer’s statutory rights, Carmodnest may arrange for a full refund or a replacement shipment.
Where mandatory laws prescribe specific remedies for delayed or failed delivery, such remedies shall apply.
11. Lost or Undelivered Returns
Customers should retain proof of postage or shipment when returning items.
If a customer returns an item based on the statutory right of withdrawal (right of return), the customer remains responsible for arranging the return in accordance with applicable return instructions until Carmodnest receives the returned goods (subject to mandatory legal provisions).
For returns involving defective, damaged, or non-conforming goods, Carmodnest will bear the return costs and provide appropriate remedies in accordance with Belgian and European consumer laws.
12. Incorrect or Incomplete Orders
If the goods received do not match the order, the customer should contact Carmodnest as soon as possible via:
director@carmodnest.com
The customer should provide the order number and clear photos of the received goods.
Carmodnest will review the order information against the applicable sales contract and mandatory consumer regulations to determine the appropriate remedy.
13. Order Cancellation Before Shipment
If a customer wishes to cancel an order before shipment, they should contact Carmodnest as soon as possible via:
director@carmodnest.com
If the order has not yet been shipped, Carmodnest will assess whether the cancellation request can be processed prior to dispatch.
If the order has already been shipped, the relevant statutory right of withdrawal and return procedures will apply.
14. Products Subject to Statutory Exceptions
The 14-day right of withdrawal is subject to statutory exceptions defined by applicable European and national regulations.
If a specific product or transaction falls under a statutory exception to the right of withdrawal, the corresponding exception rules will apply.
Such exceptions do not affect mandatory rights regarding defective, damaged, or non-conforming goods.
15. Conditions for Processing Refunds
To ensure an efficient return or refund process, customers should provide the relevant order number and accurate contact information.
Carmodnest may request necessary information to identify the order or assess the basis for the refund request.
The processing of refunds or exchanges will depend on the nature of the request, the condition of the goods, existing order information, and rights established under Belgian and European law.
16. Mandatory Consumer Rights Unaffected
Nothing in this “Return, Refund, and Right of Withdrawal Policy” is intended to exclude, limit, or supersede any consumer rights that cannot be excluded or limited under Belgian or European law.
In the event of any inconsistency between the protections or remedies provided by mandatory consumer protection regulations and the terms of this Policy, the mandatory legal provisions shall prevail to the extent required by law.
17. Contact Information for Returns and Refunds
For inquiries regarding returns, refunds, transaction cancellations, damaged goods, or non-conforming items, please contact:
Email: director@carmodnest.com
Website: www.carmodnest.com
Please ensure you include your order number in any communication regarding returns or refunds.
18. Applicable Legal Framework
This Policy is implemented in accordance with Belgian and European consumer protection regulations applicable to distance selling, consumer contracts, the right of withdrawal, product conformity, and statutory remedies.
Carmodnest will apply the relevant mandatory consumer protection provisions to the transactions and customers concerned.
This Policy does not deprive or diminish any statutory protections granted to consumers by mandatory law.